REFUND & RETURN POLICY

General Rules

  1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract.
  2. Buyers are subject to applicable laws with respect to the sale and delivery of their purchase.
  3. Shipping charges shall be paid by Buyers unless otherwise stated.
  4. Each purchased product is delivered to the person and/or organization at the address indicated by the Buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, the Buyers may terminate the contract.
  5. The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
  6. In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 (three) days of learning of this situation. Within 14 (fourteen) days, the total price must be returned to the Buyer.

If the purchased product is not paid:

  1. If the Buyer fails to pay the price of the purchased product or cancels it from the bank records, the Seller’s obligation to deliver the product ends.

Purchases Made with Unauthorized Use of Credit Card:

  1. After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the Seller within 3 (three) days at the Seller’s expense.

If the Product cannot be delivered on time due to unforeseen reasons:

  1. If force majeure occurs which the Seller cannot foresee and the product cannot be delivered in due time, the Buyer shall be notified. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; If the payment has been made in cash, this fee will be paid in cash within 14 (fourteen) days from the cancellation. If the buyer has made the payment by credit card and cancels, the product price will be returned to the bank within 14 (fourteen) days from this cancellation, but the bank is likely to transfer it to the buyer’s account within 2-3 weeks.

Buyer’s Obligation to Inspect the Product:

  1. The buyer shall check the goods / service subject to the contract before receiving it; dents, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The delivered goods / services shall be deemed to be undamaged and intact. The Buyer must carefully protect the goods / service after delivery. If the right of withdrawal is to be used, the goods / service should not be used. The invoice must be returned with the product.

Right of Refusal:

  1. Buyer; Within 14 (fourteen) days from the date of delivery of the purchased product to him / her or the person / organization at the address he / she shows, he / she may exercise his / her right to withdraw from the contract by rejecting the goods without any legal and criminal liability and without any justification, provided that he / she notifies the Seller via the contact information below.

Duration of the Right of Withdrawal and Return Conditions:

  1. The Buyer may return the product within 14 (fourteen) days from the date of delivery.
  2. In order for the product return to be accepted, the products must be unpacked, untested, intact and unused. The return form, the box, packaging, standard accessories, if any, of the products to be returned must be delivered complete and undamaged.
  3. Shipping costs arising from the use of the right of withdrawal belong to the Buyer.
  4. In order to exercise the right of withdrawal, it is essential to notify the Seller by e-mail at hello@customreds.com within 14 (fourteen) days.
  5. The invoice of the product delivered to the third party or the Buyer, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoice is issued on behalf of institutions will not be completed unless a return invoice is issued).
  6. The Seller is obliged to return the total price and the documents that put the Buyer under debt to the Buyer within a period of 10 (ten) days at the latest from the receipt of the withdrawal notification and to take back the goods within 20 (twenty) days.
  7. If there is a decrease in the value of the goods for a reason arising from the fault of the Buyer or if the return becomes impossible, the Buyer is obliged to compensate the Seller’s damages in proportion to its fault. However, the Buyer is not responsible for the changes and deterioration caused by the proper use of the goods or the product within the right of withdrawal period.
  8. In the event that the campaign limit amount issued by the Seller falls below the campaign limit amount due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.

Personalized Products

  1. You can return the product you have purchased from customreds.com within 14 (fourteen) business days without any excuse. However, products that are printed with a photo, with a name written on it, that is, products that are prepared as PERSONALIZED, which cannot be resold, are EXCLUDED from the RETURN SCOPE! RETURNS ARE ACCEPTED in case of printing errors, spelling errors or product errors caused by customreds.com in personalized products.

Event of Default and Legal Consequences

  1. The Buyer accepts, declares and undertakes that if he/she defaults in the event that he/she makes payment transactions by credit card, he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and will be liable to the bank. In this case, the relevant bank may apply for legal remedies; may request the costs and attorney’s fee from the Buyer and in any case, if the Buyer defaults due to the Buyer’s debt, the Buyer agrees to pay the loss and damage incurred by the Seller due to the delayed performance of the debt.

Payment and Delivery

  1. You can pay online through our website with your credit cards and widely used major credit cards (visa, mastercard, etc.). For online payments, the amount will be debited from your credit card at the end of your order.

Seller’s Contact Information for Right of Withdrawal Notification:

Company: Mad Guns Digital DOO
Address: TRG Sunca br.4 Kanc. 24, 85310 Budva, Montenegro
Email: hello@customreds.com